BIOGRAPHY.
After graduating with a Bachelor of Commerce in Management and Accountancy in 2013, Mansi Shah stepped into the fast-paced world of BPO in 2014. She deepened her expertise further by earning a Post Graduate Diploma in Human Resource Management in 2015.
With a decade in the RPO/BPO industry, Mansi stands out for her mix of hands-on experience and deep industry knowledge. She understands the ins and outs of non-core business functions, but compliance is where she truly excels. Her passion for it led her to Georgie Hughton, Head of Audits & Compliance at BoS, who welcomed her to the team in 2018.
As the Compliance Team Leader at BoS Outsourcing, Mansi oversees both clinical and commercial governance, ensuring strict adherence to industry standards. Her expertise covers the full spectrum of compliance, including specialized areas like HIPAA and ISO. Known for her commitment to operational excellence, quality, and leadership, she has built a strong reputation as a trusted leader in the field.
Under Mansi’s leadership, BoS has strengthened its compliance protocols, risk mitigation strategies, and operational standards. Her approach—combining precision with innovation—drives her team to continuously improve while upholding the highest ethical standards.