BIOGRAPHY.
From an entry-level position within the sales department to her current role as an Associate Vice President, Mia Javed's professional ascent is a testament to her diligence, dedication, and growth. She began her journey in the BPO industry nearly a decade ago with a leading US-based company in 2014. Mia rapidly carved out a reputation as a standout in customer service and recruitment, distinguishing herself among her peers.
In 2016, Mia’s standout skills caught the eye of a competing BPO, which quickly brought her on board as Sales and Customer Service Manager. She took charge of end-to-end B2B and B2C campaigns, driving sales growth while maintaining top-tier customer service standards.
In 2020, BoS Outsourcing welcomed Mia as AVP, recognizing her expertise and proven track record. Under her leadership, a key account saw a major spike in sales revenue, reinforcing her strength in sales, recruitment, and customer service.
As AVP, Mia goes beyond strategy and leadership—she keeps daily operations running smoothly, aligns tasks with company goals, and manages schedules. She’s skilled in conflict resolution, fostering a positive work environment, and oversees performance reviews to identify strengths and areas for growth. Her expertise in customer relationship management further solidifies her impact on the business.
After initial client engagements led by senior colleagues, Mia seamlessly takes over, ensuring clients receive a compliant and experienced workforce tailored to their needs.