BIOGRAPHY.
As Senior Vice President, Zainab Khan plays a key role in driving company success and optimizing operations. She ensures clear communication of company strategies, leads management meetings, enhances customer experience, and identifies revenue growth opportunities. Committed to excellence, she enforces strict adherence to company policies and procedures across all departments.
Zainab’s leadership is driven by her ability to attract, retain, and motivate top talent, keeping the offshore center strong and committed. She keeps the board informed on key developments and potential impacts while spearheading new business opportunities. Known for building valuable partnerships, she drives growth for BoS Outsourcing. With a sharp focus on setting clear objectives, tracking progress, and evaluating results, she ensures every effort aligns with the company’s mission and goals.
Zainab Khan is a seasoned professional in Human Resources and Business Process Outsourcing (BPO). After earning her MBA in Human Resources in 2017, she quickly began her career as an HR Executive, laying the foundation for her expertise in workforce management and business operations.
While at The Centaurus Group, Zainab’s exceptional talent caught the attention of BoS Outsourcing, which recruited her in 2020 to help establish its second offshore center in Pakistan. Her versatility allowed her to lead key initiatives across multiple departments, including credit control, recruitment, HR, accounts, and finance, playing a crucial role in the center’s early development.
Today, as SVP of Operations, Zainab drives strategic workforce planning and ensures seamless operations, reinforcing the strength and efficiency of the BoS Outsourcing team.
With her deep expertise in the RPO/BPO industry, Zainab is the go-to partner for those navigating its complexities. Her strong background in Human Resources and leadership as VP at BoS set her apart in the offshore BPO space.